Job Summary:
The IT Support Analyst is responsible for providing education and technical support to internal and external users.
Essential Functions
- Provide technical support to users by diagnosing and correcting problems
- Assist with development of operations procedures and training programs
- Organize and maintain various IT files, hardware and software inventory
- Assist in the planning and deployment of hardware and software for the office
- Research new technology, perform vendor analysis and conduct RFP processes
- Involved in the training of others on an ongoing or project by project basis
- Reproduce and escalate hardware and software issue to technical experts
- Supports other Harmonic business areas with their technological needs
- Help to organize internal and external client presentations
- Manage and insure follow-up of technical support issues across clients
Other Responsibilities
- Supports team members with their work
- Other job functions as required
Job Qualifications
- A college or university graduate with Bachelor or Master degree in Computer Engineering or Computer Science or equivalent qualification
- Ideally experience working in a similar role in the financial services industry.
Knowledge, Skills & Abilities Required
- Outstanding working knowledge of Windows operating system and applications
- Expert level knowledge with help desk systems
- Knowledge of computer applications and operating systems, including Windows, Linux, Android and iOS
- Knowledge of Desktop and mobile device hardware and peripheral troubleshooting and repair procedures
- Strong knowledge of Cerberus FTP administration
- Strong knowledge of Azure, Office365, Windows Defender, and Microsoft Endpoint Management
- Robust experience with Powershell and Bash scripting
- Experience operating in a tightly regulated environment with SOC2 audits