Job Summary:

The Manager – Investor Services will be responsible, together with the Investor Services Team, for the daily client servicing, recording and review of complex capital transactions while meeting the very tight reporting deadlines and demanding obligations of Harmonic clients.  Responsibilities include cash management; review/execution of bank, custody and prime broker operating account documentation; and responding to client requests for information. The Manager will also be responsible for training team members in all aspects of proprietary systems and procedural workflow

 
Essential Functions

General Responsibilities

• Managing day-to-day management/operations of the Investor Services team
• Work independently on all aspects of investor services for a large number of hedge fund accounts with a high volume of transactions and inquiries
• Respond to requests and inquiries from portfolio managers and investors
• Perform Anti-Money Laundering (AML) checks whilst displaying a comprehensive knowledge of the established practices, processes and procedures from various jurisdictions
• Compliance with documentation standards as they relate to investor qualification criteria under U.S. and other jurisdictional requirements (FATCA, OFAC, AIFMD etc.) and client constitutive documents
• Recording and review of compliance documentation for regulatory, anti-money laundering and know-your-customer standards
• Determine investors’ eligibility to invest in specific funds and assist with the onboarding of new investment vehicles
• Investor documentation review
• Manage relationships with new and existing investors
• Conduct overview of review process for incoming subscription funds
• Maintenance of member registers including responsibility for data integrity
• Assist with regulatory reporting
• Data entry related to investor attributes; maintain investor contact data
• Conduct ongoing investor prohibited-list checks; investigate and resolve any identified issues
• Ensure client communications are appropriately handled; assist with inbox, fax queue, telephone calls
• and emails as appropriate
• Recording transaction IDs in SharePoint system to incoming faxed documents
• Attach all documents related to transactions in FM3
• Set up wires for redemption payments
• Investor transaction processing
• Manager oversight of reconciling process

Reconciling Responsibilites

• Log all incoming subscription, redemption and transfer transactions in FM3
• Attach downloaded SWIFT reports to transaction entries in FM3
• Add review to pending subscriptions, redemptions and transfers in FM3
• Follow up on any AML needed for subscription, redemption or transfer orders
• Submit transfer requests to client for approval

Managerial Responsibilities

• Manage team resource allocation, conduct regular performance reviews, and oversee the recruitment and traing of Assistant Managers and other team members
• Training of Investor Services personnel in all aspects of FM3 ane compliance
• Conduct performance reviews for direct reports

Other Responsibilities 

• Other job functions as required

 Job Qualifications

• Qualifications: A university graduate with a degree in Finance, Accounting, Economics, Mathematics or similar.
• Experience: 5+ years’ experience in a similar or combined role working with complex securities and derivative products
• Knowledge: High level of expertise and technical knowledge of alternative investment products, the offshore financial services industry including system technology, portfolio valuation, accounting, share transfer and registration, prime brokerage, financing and custody

Technical Requirements

• Solid working knowledge of all Windows applications and knowledge of fund accounting applications
• Minimum of 2 years’ experience working with FM3 software required

General Skills & Abilities Required

• Strong Communication Skills: Demonstrates clear verbal articulation, active listening, writing for clarity and purpose, adapting messages to diverse audiences and providing and receiving constructive feedback
• Workflow and Problem-Solving Acumen: Understands standard procedures and task sequences, anticipates dependencies, and applies structured approaches to identify, analyze, and resolve operational challenges efficiently
• Self-Driven Productivity: Demonstrates intrinsic motivation and perseverance, managing workloads independently while maintaining consistent quality and meeting objectives without external prompting
• Meticulous Attention to Detail: Maintains vigilance for accuracy, spotting inconsistencies or errors in tasks, documentation, and communications, ensuring outputs are precise and reliable
• Relationship and Client Orientation: Builds and sustains professional connections, interprets stakeholder expectations, and responds with empathy, respect, and service-minded adaptability
• Time Management and Prioritization Skills: Allocates attention and resources effectively, balancing multiple responsibilities, adjusting plans proactively, and meeting deadlines under dynamic conditions
• Interpersonal and Sociable Engagement: Navigates people-facing environments with confidence, fostering inclusive collaboration, empathetic communication, and positive rapport with colleagues and clients alike
• Adaptability and Flexibility: Quickly adjusts to changes in workflows, client needs, or organizational priorities while maintaining performance, resilience, and solution-oriented focus
• Critical Thinking and Decision-Making Capacity: Evaluates situations methodically, considers alternative strategies, and implements practical solutions that balance organizational goals and operational constraints