IT Helpdesk Analyst

Job Summary:

The IT Support Analyst is responsible for providing education and technical support to internal and external users.

 
Essential Functions

  • Provide technical support to users by diagnosing and correcting problems
  • Assist with development of operations procedures and training programs
  • Organize and maintain various IT files, hardware and software inventory
  • Assist in the planning and deployment of hardware and software for the office
  • Research new technology, perform vendor analysis and conduct RFP processes
  • Involved in the training of others on an ongoing or project by project basis
  • Reproduce and escalate hardware and software issue to technical experts
  • Supports other Harmonic business areas with their technological needs
  • Help to organize internal and external client presentations
  • Manage and insure follow-up of technical support issues across clients

Other Responsibilities

  • Supports team members with their work
  • Other job functions as required

 
Job Qualifications

  • A college or university graduate with Bachelor or Master degree in Computer Engineering or Computer Science or equivalent qualification
  • Ideally experience working in a similar role in the financial services industry.  

Knowledge, Skills & Abilities Required

  • Outstanding working knowledge of Windows operating system and applications
  • Expert level knowledge with help desk systems
  • Knowledge of computer applications and operating systems, including Windows, Linux, Android and iOS
  • Knowledge of Desktop and mobile device hardware and peripheral troubleshooting and repair procedures
  • Strong knowledge of Cerberus FTP administration
  • Strong knowledge of Azure, Office365, Windows Defender, and Microsoft Endpoint Management
  • Robust experience with Powershell and Bash scripting
  • Experience operating in a tightly regulated environment with SOC2 audits

IT Helpdesk Analyst

 

Our Cayman office invites applicants for the position of: IT Helpdesk Analyst

Harmonic is one of the largest independent fund administrators, delivering a range of services and technology to private debt, hedge funds, fund of funds, private equity funds, private banks, pension funds and family offices. With our experienced professionals and technology, we support a dynamic and complex industry characterized by new financial products, trading strategies and capital markets. Harmonic is service oriented and technology intensive providing comprehensive services and software that include operations outsourcing, custom development and technology for global investment managers.

Job Summary:

The IT Support Analyst is responsible for providing education and technical support to internal and external users.

 
Essential Functions

  • Provide technical support to users by diagnosing and correcting problems
  • Assist with development of operations procedures and training programs
  • Organize and maintain various IT files, hardware and software inventory
  • Assist in the planning and deployment of hardware and software for the office
  • Research new technology, perform vendor analysis and conduct RFP processes
  • Involved in the training of others on an ongoing or project by project basis
  • Reproduce and escalate hardware and software issue to technical experts
  • Supports other Harmonic business areas with their technological needs
  • Help to organize internal and external client presentations
  • Manage and insure follow-up of technical support issues across clients

Other Responsibilities

  • Supports team members with their work
  • Other job functions as required

 
Job Qualifications

  • A college or university graduate with Bachelor or Master degree in Computer Engineering or Computer Science or equivalent qualification
  • Ideally experience working in a similar role in the financial services industry.  

Knowledge, Skills & Abilities Required

  • Outstanding working knowledge of Windows operating system and applications
  • Expert level knowledge with help desk systems
  • Knowledge of computer applications and operating systems, including Windows, Linux, Android and iOS
  • Knowledge of Desktop and mobile device hardware and peripheral troubleshooting and repair procedures
  • Strong knowledge of Cerberus FTP administration
  • Strong knowledge of Azure, Office365, Windows Defender, and Microsoft Endpoint Management
  • Robust experience with Powershell and Bash scripting
  • Experience operating in a tightly regulated environment with SOC2 audits
Qualified candidates should apply by clicking https://harmonicfundservices.bamboohr.com/jobs/view.php?id=119